Deanna Wharwood

Business Architect at Emerald Coast Advantage, Professional Training & Coaching

Deanna Wharwood, Business Architect. Financially successful independent practices of the future cannot rely on income from patients alone.

Deanna Wharwood's Bio:

Deanna Wharwood's Experience:

• Managing General Partner at DWA International

  2006 - August 2009

  Lead of team of linguists, trainers and administrative professionals that specialized in acclimating the families of health care professionals to host countries. o Acclimated U.S. families to living and working overseas in countries such as United Arab Emirates, Israel and Saudi Arabia. o Acclimated immigrant health care professionals to living and working in the United States. o Provided cross cultural training and destination services to the families of immigrant health care professionals, to include locating housing, schools, heath care, communities and centers of worship. o Created, developed and delivered communications and diversity training programs for hospitals, nursing homes, private practices and multi-cultural health care teams. o Provided coaching and leadership programs to foreign born health care professionals that chose to remain in the United States for professional reasons. -Business was sold.

• Owner/Principal at DWA International

  2006 - August 2009

  Lead of team of linguists, trainers and administrative professionals that specialized in acclimating the families of health care professionals to host countries. • Acclimated U.S. families to living and working overseas in countries such as United Arab Emirates, Israel and Saudi Arabia. • Acclimated immigrant health care professionals to living and working in the United States. • Provided cross cultural training and destination services to the families of immigrant health care professionals, to include locating housing, schools, heath care, communities and centers of worship. • Created, developed and delivered communications and diversity training programs for hospitals, nursing homes, private practices and multi-cultural health care teams. • Provided coaching and leadership programs to foreign born health care professionals that chose to remain in the United States for professional reasons. -Business was sold.

• Resident Manager at The Children's Inn at NIH

  2007 - August 2009

  The Children’s Inn is a “home away from home” for the families of children enrolled in pediatric research protocols at the National Institutes of Health. • Oversaw the assignment of fifty-nine guest rooms to families. • Supervised 6 part-time managers on duty. • On-site crisis coordinator directing staff and residents through various levels of security for the facility during emergencies. • Interpreter/translator for non-English speaking families. Secured destination services for families living within the community due to extended length of stay requirements. Liaised with staff at the National Institutes of Health Clinical Center regarding health plans for immigrant families. • Created and implemented a cultural appreciation program to inspire understanding and to celebrate the diverse cultures represented by children residing in the Inn. The program included performances, posters and special events during Federal “history” months.

• Resident Manager at The Children's Inn at NIH

  June 2007 - August 2009

  The Children's Inn is a "home away from home" for the families of children enrolled in pediatric research protocols at the National Institutes of Health.

• Manager at The Zachary and Elizabeth Fisher Houses at NNMC

  January 2003 - June 2007

  The Fisher Houses are hospital hospitality houses which provide emergency housing and emotional support to military families that must travel long distances to receive health care at military medical facilities. The Fisher Houses at NNMC specifically assist families of patients with a catastrophic illness or injury such as neonatal intensive care, adult hematology/oncology and wounded warriors. o Performed various tasks as necessary to implement policies and procedures and coordinate the scheduling of fifteen rooms in accordance with SECNAVINST 7010.8 o Supervised one Spanish speaking housekeeper and six volunteers. o Liaison to Marine Corps Casualty Assistance Office, Navy Marine Corps Relief Society, Social Work Office, Pastoral Care Office, Fleet Liaison and the Fleet and Family Support Center. o Special assignments as protocol specialist. Planned, executed and supervised special events for residents and Distinguished Visitors, VIPs and SES personnel to include: Deputy Under Secretary of the Navy, Surgeon General of the Navy, Secretary of Defense, the Ambassador of Columbia and others. o Contracted and procured goods and services according to Department of Navy policies. Developed and executed budgets of over $500,000. Managed and directed several major renovation projects to facilities.

• Manager at The Zachary and Elizabeth Fisher Houses at NNMC

  January 2003 - June 2007

  The Fisher Houses are hospital hospitality houses which provide emergency housing and emotional support to military families that must travel long distances to receive health care at military medical facilities. The Fisher Houses at NNMC specifically assist families of patients with a catastrophic illness or injury such as neonatal intensive care, adult hematology/oncology and wounded warriors. • Performed various tasks as necessary to implement policies and procedures and coordinate the scheduling of fifteen rooms in accordance with SECNAVINST 7010.8 • Supervised one Spanish speaking housekeeper and six volunteers. • Liaison to Marine Corps Casualty Assistance Office, Navy Marine Corps Relief Society, Social Work Office, Pastoral Care Office, Fleet Liaison and the Fleet and Family Support Center. • Special assignments as protocol specialist. Planned, executed and supervised special events for residents and Distinguished Visitors, VIPs and SES personnel to include: Deputy Under Secretary of the Navy, Surgeon General of the Navy, Secretary of Defense, the Ambassador of Columbia and others. • Contracted and procured goods and services according to Department of Navy policies. Developed and executed budgets of over $500,000. Managed and directed several major renovation projects to facilities.

• Leasing Department Administrative Assistant at Federal Realty Investment Trust

  July 2000 - January 2003

  Multi-tasking administrative professional, employed by one of the premier real estate investment trusts in the country. Worked in a fast paced environment that required superior communication skills, the ability to concurrently work on teams, knowledge of in-house operating systems and crisis management skills. • Supported three leasing agents, including one Vice-President. • Prepared lease renewals with established tenants. Prepared job specifications for projects and service agreements. • Maintained positive retail tenant relations by working with the tenant coordination department and assisted the Vice President with monitoring completion of landlord work, facilitating delivery of spaces to tenants, coordinating meetings and special events. • Assisted in the Marketing Department, helping with the coordination of highly visible special events to assist tenants to generate sales upwards of $1 million overall. • Helped to develop a third party vendor program that administered the specialty leasing program for retail carts and kiosks.

• Leasing Department Administrative Assistant at Federal Realty Investment Trust

  July 2000 - January 2003

  Multi-tasking administrative professional, employed by one of the premier real estate investment trusts in the country. Worked in a fast paced environment that required superior communication skills, the ability to concurrently work on teams, knowledge of in-house operating systems and crisis management skills. o Supported three leasing agents, including one Vice-President. o Prepared lease renewals with established tenants. Prepared job specifications for projects and service agreements. o Maintained positive retail tenant relations by working with the tenant coordination department and assisted the Vice President with monitoring completion of landlord work, facilitating delivery of spaces to tenants, coordinating meetings and special events. o Assisted in the Marketing Department, helping with the coordination of highly visible special events to assist tenants to generate sales upwards of $1 million overall. o Helped to develop a third party vendor program that administered the specialty leasing program for retail carts and kiosks.

• Part-Time Laboratory Technician at Prince George's Hospital Center

  February 2000 - August 2000

  Prince George's Hospital Center was founded in 1944 and is an acute care teaching hospital and regional referral center conveniently located in Cheverly, Maryland. An affiliate facility of Prince George's Hospital Center is the Rachel H. Pemberton Senior Health Center. Dimensions Health System has been ranked as one of America's Best Regional Hospitals by U.S. News and World Report. It boasts a level II Trauma Center and a Level III Neonatal intensive care unit. Position Description- Performs laboratory testing and procedures in the following areas: accessioning, hematology, clinical chemistry, microbiology, parasitology, mycology, serology, toxicology and urinalysis. Processes specimens and orders. Maintains accurate and timely testing records. Executes and documents all Quality Control, Function Verification and Maintenance. Accept assignments as directed within the scope of duty. Demonstrate appropriate age specific knowledge and skills for patient population served.

• Laboratory Technician at Dominion Fertility and Endocrinology

  August 1998 - April 1999

  Dominion Fertility is a leader in the field of treating infertility. Founded in 1987 by Michael DiMattina, M.D., now there are four dedicated and experienced physicians, Dr. John David Gordon, Dr. Andrea Reh and Dr. Mark Payson providing unparalled, compassionate care. At DF, there is no "one size fits all" approach to infertility problems and, in part, that is why patients often seek out care. Laboratory Supervisor. Performs laboratory testing and procedures in the following areas: accessioning, clinical chemistry, serology, andrology and urinalysis. Processes specimens and orders. Maintains accurate and timely testing records. Execute and document all Quality Control, Function Verification and Maintenance. Accept assignments as directed within the scope of duty. Demonstrate appropriate age specific knowledge and skills for patient population served

• Patient Care Coordinator at American Wholehealth

  December 1997 - August 1998

  Position Description- The Patient Care Coordinator is responsible for managing patients' cases, ensuring accurate billing for laboratory tests, billing for services and timely appointments. The Patient Care Coordinator is considered a leader on the Patients' Care Team, represents the company, the board, and the staff to the public. As such, the Patient Care Coordinator is expected to demonstrate the highest level of professionalism and competence. The Patient Care Coordinator will be responsible for management and responsiveness to the patients' needs. The Patient Care Coordinator will be able to successfully advocate for the patient, acknowledge and support their needs, exercise exceptional judgment and offer constructive feedback and intervention between patients and staff when needed and required. The Patient Care Coordinator works closely with other managers and providers providing services.

• Laboratory Technician at United States Navy

  August 1997 - October 1997

  Position Description- Performs laboratory testing and procedures in the following areas: phlebotomy, accessioning, hematology, clinical chemistry, serology, toxicology, mail-outs and urinalysis. Processes laboratory specimens and orders. Maintains accurate and timely testing records. Execute and document all Quality Control, Function Verification and Maintenance. Accept assignments as directed within the scope of duty. Demonstrate appropriate age specific knowledge and skills for patient population served. ? Utilized the CHCS Computer system to send memorandums and report laboratory results ? Temporary duty assignment while awaiting discharge from the United States Navy ? Worked in other areas of the clinic as a general duty corpsman on an as needed basis ? Enrolled in the University of Maryland University College

• Leading Petty Officer-Laboratory Department at United States Navy

  January 1995 - August 1997

  United States Naval Hospital Sigonella was built in 1994 falling under the authority of Naval Hospital Naples, Naples, Italy. It houses 25 inpatient beds and an acute care treatment facility/trauma center. It also houses the largest frozen blood depot outside of the United States. As the hospital was new in 1995, all accreditation was required to be completed by 1997 to include: The Joint Commission, AABB and CAP accreditation. The first crew, plank-owners, ensured that the hospital complied with and achieved all accreditation of these regulatory boards. ? Appointed to Leading Petty Officer of Laboratory over three other people with more time in rank ? Supervised eight Navy laboratory technicians and three civilian technicians ? Commanding Officer's Technical Representative for Purchasing (COTR) ? As CAP Coordinator: developed, planned and executed a plan of action and milestones which allowed the laboratory to meet and exceed CAP and AABB accreditation specifications within one year ? Laboratory Technician of the Quarter October 1995 ? Laboratory Technician of the Year June 1996 ? Received Meritorious Unit Commendation Medal for facilitating Joint Commission, CAP and AABB accreditations for Naval Hospital Sigonella, Sigonella IT ? Deployed as an interpreter on Medical Mobilization and Readiness Team II ? Wrote over 50 standard operating procedures ? Member of Command Assessment Team ? Member of Command Training Team ? Active fund-raiser for the Navy Marine Corps Relief Society ? Active member of Fujama African Americans' Club; served on the steering committee ? Active member of Second Class Petty Officers' Association; served on the steering committee ? Part of the Intercultural Relations Training Team, trained over 500 Americans to live and work in Italy

• Assistant Leading Petty Officer-Senior Technician at United States Navy

  January 1990 - December 1995

  Position Description- Performs laboratory testing and procedures in the following areas: phlebotomy, accessioning, blood banking, blood donor center, microbiology, parasitology, hematology, clinical chemistry, serology, toxicology, mycology, mail-outs and urinalysis. ? Laboratory Systems Troubleshooter: reviewed systems and corrected them reducing reporting errors from 10% to 1%, identification mistakes from 5.7% to less than 1% and waste from over 20% to less than one percent over the course of two years ? Laboratory Quality Control Petty Officer: monitored and reviewed quality control laboratory wide to ensure compliance with all Federal regulations and took action to correct problems and instrumentation failures when necessary ? Assistant Leading Petty Officer of Blood Bank Department: Responsible for the supervision and management of twenty-four technicians and eight civilian technologists ? Laboratory Education Petty Officer: Responsible for developing, planning, and conducting all military training, technical training and specialized training required by Department of Defense regulations ? Laboratory Safety Petty Officer: Responsible for planning and conducting safety inspections ? Member of the Command Training Team: ? Numerous special assignments as Command Translator/Interpreter ? Certified by the United States Navy as an interpreter. ? Numerous special assignments as Command Protocol Specialist ? Received citations for superior performance of duties including a letter of recognition from the Secretary of the Navy ? Received Navy Achievement Medal for modifying World Health Organization methodologies for use in a field hospital setting. ? Received Joint Meritorious Unit Commendation leading a Joint Task Force Laboratory manned by personnel from all branches of service including the United States Coast Guard and the US Public Health Service

• PM Shift Supervisor-Accessioning Department at United States Navy

  July 1989 - December 1989

  Naval Regional Medical Center, San Diego was rebuilt in 1987 and dubbed the "Starship of Navy Medicine" due to the installation of its cutting edge technologies and robust services to patients. Currently, it is an acute care teaching hospital and regional referral center located in San Diego, California. It boasts 500+ inpatient beds, a level II Trauma Center and a Level III Neonatal intensive care unit and commands several branch medical clinic and all shipboard medical facilities on ships home ported in the San Diego. Position Description- Performs laboratory testing and procedures in the following areas: phlebotomy, accessioning, hematology, clinical chemistry, serology, toxicology, mail-outs and urinalysis. Processes laboratory specimens and orders. Maintains accurate and timely testing records. Executes and document all Quality Control, Function Verification and Maintenance. Accept assignments as directed within the scope of duty. Demonstrate appropriate age specific knowledge and skills for patient population served. ? Utilized the TRI-Lab software system for format reports and report laboratory testing results ? Laboratory Quality Control Petty Officer: monitored and reviewed quality control laboratory wide to ensure compliance with all Federal regulations and took action to correct problems and instrumentation failures when necessary ? Laboratory Systems Troubleshooter: reviewed systems and corrected them reducing reporting errors from 5% to 1% and identification mistakes from 7.7% to less than 1% ? Deployed as an interpreter on Medical Mobilization and Readiness Team Bravo ? Deployed as a laboratory technician on Medical Mobilization and Readiness Team Charlie ? Reduced result mail-out turnaround time from two weeks to three days ? Active member of the Third Class Petty Officers' Association

• Student Education Petty Officer at United States Navy

  March 1988 - July 1989

  The Naval School of Health Sciences trains enlisted and commissioned personnel to perform in a variety of health care specialties. Advanced Medical Laboratory School trains enlisted personnel to perform advanced laboratory procedures, to assist in all phases of blood bank operations and was NACCLS accredited. Position Description- Performed, supervised, trained and tutored students on the performance of advanced laboratory procedures such as the use of auto analyzers, recording spectrophotometers, blood gas analyzers, flame photometers (emission and absorption), osmometers, flow cytometers, gas chromatographs, electrophoresis apparatus, sequential multiple analyzers and other procedures, as required. Performed, supervised, trained and tutored students on all phases of blood donor processing and blood banking procedures, clinical bacteriology, mycology, serology, immunohematology, hematology, parasitology, general and clinical chemistry, toxicology and urinalysis. Performed, supervised, and trained students to assist in autopsy preparation and procedures. Class academic average was in the eighty percentile No students lost due to academic or practicum failures. Graduated in the top five of the class while maintaining strict military standards and a position of leadership and trust

• Student Platoon Leader at United States Navy

  November 1987 - February 1988

  Hospital Corps School is required to train enlisted personnel in the basic principles and techniques of patient care, first aid procedures and basic hospital administrative procedures. Position Description- Learns to serve as an assistant in the prevention and treatment of diseases and injuries, and in the administration of medical departments. Learns to administer first aid; assists with physical examinations and makes basic clinical assessments; learns to provide nursing care to patients; administer medicine and collect specimens; learns to assist in the transportation of the sick and injured; learns to transcribe medical orders; learns to writes admission nursing notes; learns to admits, transfer and discharge patients; learns to maintain mechanical equipment on the ward. Learns to submit routine medical reports; learns to maintain medical logs, journals and health records; learns to perform supervisory duties in such areas as sick call health care inspections, preventive medicine and environmental inspections; learns to maintain health, dental, personnel and accounting records and determine the legal implications in routine and emergency medical care situations. ? Shared command of a platoon of forty-four students attending Naval Hospital Corps School. ? Promoted to Hospital Corpsman Third Class (E-4) upon graduation ? Graduated with honors while maintaining a position of leadership and trust.

• Recruit Starboard Watch Leading Petty Officer at United States Navy

  September 1987 - November 1987

  Basic military training to assimilate recruits into the Navy way of life and prepare them for further advancement training in specialized Navy occupations. Position Description- Learns to performs all basic seamanship functions aboard ship that involve line or wire, including knot tying, whipping and seizing, and rigging use to secure the ship to a pier, moor or anchor; learns to identify functions of navigation and shipboard equipment, including fixed or portable items and power or non-power items; lowers, raises and launches life-saving equipment; handles small boats; learns to navigate using different types of compasses; keeps records by degrees or points, learns to use navigational aids, nautical rules of the road, and the buoys of inland waters of the U.S; learns nomenclature of decks, superstructures and parts of the hull; learns the purpose and limitations of first aid and the first aid treatments for electric shock, simple and compound fractures, heat exhaustion, heat stroke and burns; qualifies as a Swimmer First Class, requiring floating for a minimum of five minutes, preparing and using clothing and buoyant objects for staying afloat, swimming through oil, flames and debris; learns how to determine the classes of fire hoses and how to use carbon dioxide, dry chemical and water portable fire extinguishers; learns the function of the typical fire main system, fixed carbon dioxide system, water wash down system and magazine sprinkler system; learns the difference between flooding and progressive flooding and the dangers involved. ? Second in command, succeeding the Recruit Chief Petty Officer, of a company of eighty-six women ? Created and maintained the watch bill and the duty roster, assigning personnel to various duties and responsibilities in compartment ? Graduated in the top 1% of the class, while maintaining a position of leadership and trust

• Laboratory Technician/Department of Defense Sales at Prentice Thomas & Associates, Inc.(formerly New World Research)

  August 1986 - September 1987

  Prentice Thomas and Associates (formerly New World Research) is a small, cultural resource management company which thrives upon government contracts to complete archaeological surveys, archaeological site cataloging, and site removal from Federal land. The laboratory technician was responsible for identifying, cataloging and preparing for storage all artifacts recovered from archaeological sites. In house analysis also included seed and pod identification, lithic, shard and tool identification and flotation analysis of soil samples from various levels with the site. Burned specimens were sent to larger laboratories for carbon dating and other analysis. Assisted with proposals and Department of Defense Sales, helping to secure the largest contract in the company's history, for the survey, removal and storage of a pre-historic site located on Eglin AFB, Florida. Assist with the contract for a Department of Energy excavation for the survey and testing of a large historical site in Butler, Alabama. Initiated set up of on-site archaeology laboratory for the classification and identification of artifacts removed from the site.

• The Veterans' Coach and President at Deanna Wharwood and Associates, Inc.

  August 2010

  Small Business Start Up Consulting Military life instills in service members the ability to become extremely successful as business owners and entrepreneurs. Our veteran owned small business start up program is delivered at three levels of training, coaching, consulting and support. We specialize in delivering in-depth training, individualized consulting, and implementation support to veterans and military spouses who choose to start their own businesses either while on active duty or after their retirement.

• Business Architect at Emerald Coast Advantage

  August 2013

  I specialize in helping health care professionals whose services are not normally covered by insurance to increase their visibility so that prospective patients feel like they would have to be an idiot not to choose that doctor, dentist or chiropractor for their health care needs.. I provide other business owners with VIP access to the world's first online coaching and world-class marketing system that has been so successful in helping business owners get immediate results that many of today's top marketing consultants refer to it as the single, most powerful lead generation, client attraction and revenue-producing program ever created. This program provides all the tools, resources and support they need to out-think, out-market and out-sell their competition.

• The Veterans' Coach at Capital Business Consulting and Coaching

  2009

  I help veterans, service-disabled veterans and their dependents create the systems they need to start and grow businesses from their first dollar to six-figures.

Deanna Wharwood's Education:

• Michigan Peace Team Training

  2008 – 2008

• University of Maryland University College

  1995 – 2000

• University of Maryland University College

  1995 – 2000
  Bachelor's degree
  Concentration: Business and Government

• City Colleges of Chicago

  1995 – 1997
  Concentration: Business Management

• City Colleges of Chicago

  1995 – 1997
  Associate of Arts (A.A.)
  Concentration: Business Management

• Naval School of Health Sciences

  1987 – 1988
  Concentration: Advanced Medical Laboratory Technology

• US Naval Hospital Corps School

  1987 – 1988
  Concentration: Hospital Corps "A"School

• Vanderbilt University

  1984 – 1986
  Concentration: Russian, International Business

• Vanderbilt University

  1984 – 1986
  Concentration: Russian, International Business

• Fisk University

  1982 – 1986
  Concentration: Modern Foreign Languages, Medical Laboratory Technology

• Fisk University

  1982 – 1986
  Bachelor's degree
  Concentration: Modern Foreign Languages

• Crossing Cultures w Competence September 2007

  Concentration: Cross Cultural Training

• University of West Florida

Deanna Wharwood's Interests & Activities: